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Returns

Returns

Returns are for store credit only. We do understand that sometimes items will not fit and a return may be necessary. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange or store credit.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.

If you are approved, then your return will be processed, and a credit will automatically be applied to your account with Addison MacKenzie to use on your next purchase. 

Sale items

Only regular priced items may be returned, unfortunately sale items cannot be returned. All sale items are FINAL sales. 

Exchanges

We will try to exchange your item if the style and size is available, if not, we will issue store credit.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping

To return your product, you should mail your product and receipt to:
Addison MacKenzie
ATTN: RETURNS
14260 W. Newberry Road #332
Newberry, FL 32669-2765

You will be responsible for paying for your own shipping costs for returning your item. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.